Returns and Refunds
Can I return my Bios Urn?
If in its original packaging and the bios urn has not come into contact with ashes or the growth medium yet, then you will be issued a refund.
What if my plant doesn't grow?
Unfortunately, once the Bios Urn has been in contact with ashes or the growth medium, it cannot be returned. For this reason, we highly recommend planting native seedlings or trees in the Bios Urn, to give the best possible chance of growth.